CONTACT DETAILS

Elite Goalkeeper Academy Contact Details:

info@elitegkacademy.com

Tel: 07792468238

DEFINITION

Activity – means any Camp, Club, Course, Event or Activity organised and operated through any member of Elite Goalkeeper Academy

Terms and Conditions – means the terms contained in this document and any other document referred to within it.

BOOKINGS

By booking a place for your child on any Activity you agree to these Terms and Conditions.

Elite Goalkeeper Academy offers an online booking service, once the booking form has been completed and submitted, payment in full received and the booking validated by Elite Goalkeeper Academy you will be sent confirmation of your booking via the email address you have provided. Bookings are subject to these Terms and Conditions.

Receiving email acknowledgement of payment is confirmation of your request to book a child on an Activity.

For safety reasons we can only guarantee a place on ANY Activity to those booking in advance. Those that arrive on the day will not be guaranteed a place on the activity.

Before booking please ensure your child is able to attend the Activity and meets the conditions for such Activity as listed on our website. If your child is unable to attend a course or session at short notice, a 50% refund will be issued between 72-48 hours of cancelling and no refund will be available for any sessions cancelled within 47 hours of the course or session.

All bookings and payment protection are subject to the right to cancel in writing (by e-mail to us) within seven (7) calendar days from the date that you receive e-mail acknowledgement of the booking pursuant to the Consumer Protection (Distance Selling) Regulations 2000.

PROMOTIONS

Elite Goalkeeper Academy may from time to time offer promotions, in the event that you have been issued with a promotional code, this code must be redeemed and used in accordance with both the terms and conditions of that promotion and these Terms and Conditions.

PAYMENT

Elite Goalkeeper Academy accepts PayPal, Credit/Debit Card and BACS as methods of payment.

CHILD PROTECTION

All Elite Goalkeeper Academy staff hold current child protection and DBS certification. In the event that a child makes a disclosure or a member of staff believes that the child is suffering from abuse we will act in accordance with our child protection policy, a copy of which is available on request to Elite Goalkeeper Academy.

FILM/PHOTOGRAPHY

Elite Goalkeeper Academy may from time to time take photographs/film of any activity, the use of this data is solely for the purpose of promoting and publicising our activities through our literature, website, Social Media, press and TV.

Parents/guardians that do not wish for their child to be photographed/filmed must make Elite Goalkeeper Academy aware of this at the time of booking or in writing before the Activity starts

Elite Goalkeeper Academy will hold all personal data in accordance with its Privacy Statement.

PERSONAL PROPERTY

Elite Goalkeeper Academy cannot be held responsible for any loss or damage to any personal belongings whilst attending an activity.  Please ensure that no valuables are taken to any venue by your children.

HEALTH & SAFETY

A full risk assessment will be carried out before any activity takes place at a new venue. Elite Goalkeeper Academy staff hold a current emergency aid certificate issued by an appropriate body.

By agreeing to these terms and conditions you are providing consent for Elite Goalkeeper Academy to administer any and all necessary first aid to your child as required at any time.

For safety reasons it is compulsory for all attendees to wear shin pads during all group activities or during contact sports.

Elite Goalkeeper Academy reserves the right to refuse permission to participate for any child not wearing shin protection.

It is the parent/guardian’s responsibility to ensure appropriate clothing is worn and/or available for their child for the Activity being undertaken and weather conditions.

MEDICAL INFORMATION

Any medical conditions that any participant may have must be fully disclosed (1) at the time of booking in writing to Elite Goalkeeper Academy at registration and (2) to the lead coach on the activity or at the venue.

LIABILITY

Elite Goalkeeper Academy has Public Liability insurance with cover provided by Insure4.

Other than in relation to death, personal injury, or property damage, where Elite Goalkeeper Academy its staff is proven to be negligent, Elite Goalkeeper Academy liability to you is limited to the booking fee paid by you.

PROGRAMME CHANGES

In the event that Elite Goalkeeper Academy has to cancel an activity for any reason, a credit note for the full value of the booking fee paid will be issued to the person who booked or alternative provisions to stage the activity at another time will be arranged and confirmed to all, if you are unable to attend at the alternatively arranged time and confirm this to Elite Goalkeeper Academy , we will issue with a credit note to the full value of the booking fee paid.

In the event of inclement weather, all Elite Goalkeeper Academy activities have suitable indoor areas to change, meet and eat lunch, and suitable indoor activities will be organised to replace the outdoor activities at the discretion of Elite Goalkeeper Academy.

LEAVING AN ACTIVITY

Any child that is collected must be collected by a parent or guardian and such parent or guardian must sign the child out of the Activity with a member of Elite Goalkeeper Academy Coaching staff. Any child that normally walks home unaccompanied from any activity will only be allowed to leave unaccompanied if a parent or guardian has provided written consent prior to the commencement of the Activity.

COMPLAINTS

In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the senior coach at the activity. He/she will deal will the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction then please write to our customer services team info@elitegkacademy.com within 7 days of child’s attendance on the activity.

We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. Refunds will only be issued if Elite Goalkeeper Academy is proven to be in breach of these Terms &Conditions.

INFORMATION

The information on this site is updated regularly. However, we hereby exclude any warranties (whether expressed or implied) as to the quality, accuracy, efficacy, completeness, performance, and fitness for a particular purpose of the site.

These Terms and Conditions form the entire agreement between you and Elite Goalkeeper Academy.

By booking an activity with Elite Goalkeeper Academy you are acknowledging your full acceptance of these Terms and Conditions and confirm that you have not relied on any other representation other than those contained within these Terms and Conditions.

If any term within these Terms and Conditions is found to be unenforceable by a competent Court then such term shall be struck out but the remaining terms within these Terms and Conditions shall continue in force to the full extent permitted by law.

These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the Courts of England.

PRIVACY POLICY

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THIS WEBSITE.

Elite Goalkeeper Academy (EGA) has created this policy which covers how we:

• Collect your data
• Use the data
• Disclose your data
• Transfer your data
• Store data

By visiting and using this website to establish an account, provide us any personal information, respond to our e-mails, request additional information from us, contact our customer support or administration team, purchase products or services or request any other service assistance from us, you consent to the collection, use, storage and sharing to your personal data as described in our full policy below.  

1. Introduction and General Terms

Elite Goalkeeper Academy is committed to protecting your and your family’s personal information when you are using our services. This Privacy Policy relates to our use of any personal information we collect from you via our online booking system. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of services, we sometimes need to collect information about you. This Privacy Policy explains the following:

• what information the EGA may collect about you;
• how EGAwill use information we collect about you;
• when EGA may use your details to contact you;
• whether the EGA will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;
• the use of cookies

EGA is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, (these laws are referred to collectively in this Privacy Policy as the “data protection laws”)

1. Who are we?

Elite Goalkeeper Academy (EGA) provides sports coaching across the North East of England. Working closely with schools and parents we deliver a wide range of programmes, from After School Clubs, holiday camps and events to player development and coaching services to a range of junior football cubs.

1. What information will the EGA collect about me?

When you participate in, access or sign up to any of the EGA`s services, activities or online content, such as newsletters, competitions, live chats, message boards, web and mobile notifications, telephone or text EGA, book tickets for a EGA event or create an account using the EGA’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth. This can also consist of information about the children you ask us to care for their name, date of birth, school they attend and any medical conditions they may have. We will use your contact details to communicate with you about your child’s use of services.

1. How will EGA use the information it collects about me and my children?

EGA will use your personal or your child’s personal information for a number of purposes including the following:

• to provide our services, access our activities, register your child’s attendance, enable access to online content, to provide you with information about our services and to deal with your requests and enquiries;
• for “service administration purposes”, which means that EGA may contact you for reasons related to the service, activity or online content you have signed up for,(e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance or to notify you of updates to our Privacy Policy or Terms of Use.
• to contact you about a request or enquiry you have made, including any content you provide.

1. When will EGA contact me?

EGA may contact you:

• in relation to any service, activity or online content you have signed up for yourself or on behalf of your child, in order to ensure that EGA can deliver the services, e.g. to verify your email when you sign up for a EGA account, or to help you reset your password, if there are unplanned changes to our service delivery due to unforeseen events, such as extreme weather or school closure or if there is an emergency relating to your child);
• in relation to any correspondence we receive from you or any comment or complaint you make about EGA products or services;
• in relation to any personalised services you are using;
• to update you on any material changes to EGA’s policies and practices; and

1. Will I be contacted for marketing purposes?

EGA will only send you marketing emails or contact you on EGA platforms where you have agreed to this. We offer regular emails, including a monthly update, to let you know about EGA programmes and services. From time to time we may also contact you to ask your views on issues affecting the EGA.

1. Will the EGA share my personal information with anyone else?

We will keep your information within EGA except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons)

 We may share your personal information with our education delivery partners to enable registration with your education service provider.

1. How long will EGA keep my information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with EGA. If you delete your EGA account then your personal information about your child, your email, child’s name and dates of birth is deleted immediately. If you have not used your EGA account in the last 2 years then your account may be classed as dormant or may be deleted in line with this privacy policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.

1. Can I find out what personal information EGA holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information EGA holds about you and to have any inaccuracies corrected. If you are within the UK, please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Elite Goalkeeper Academy, 22 Doddington Villas, Gateshead, N10 9DB (info@elitegkacademy.com).

1. Web browser cookies What is a Cookie? A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the EGA website. On EGA websites, cookies record information about your online preferences and allow us to tailor our websites to your interests. During the course of any visit to a EGA website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. How does EGAuse cookies?  Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your EGA account and to provide a more personalised experience. For example, if on a previous visit you went to our holiday course pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits. EGA uses this type of information to help improve the services it provides to its users.

 Detailed step by step guidance on how to control and delete cookies is also available from www.aboutcookies.org. If you have any concerns about the way that we use cookies or respect your settings, then please contact us at info@elitegkacademy.com

 11. Changes to EGA`s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to EGA. If you do not agree to these changes, please do not continue to use EGA websites to submit personal information to EGA. You can also delete your EGA account at any time. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain service.s, email notification of Privacy Policy changes)

 12. Contacting EGA about this Privacy Policy

If you any questions or comments about this Privacy Policy please contact: Elite Goalkeeper Academy, 22 Doddington Villas, Gateshead, NE10 9DB (info@elitegkacademy.com)